We have fiberoptic service. Everything in the house that enables me to work - modem, TV, phone - depends on the battery pack to which all is attached.
Yesterday morning, the battery went out just after my daily blog post. Not rocket science. Foolishly, I thought a simple phone call, and, voila, a tech would arrive at the house with said battery.
That was my first mistake. Tech support was to handle "problems with my service". Little did I realize that my telecommunications company outsources their tech support.
Long story short - the battery was dead. Eight different tech support reps informed me that I had to go through "a few easy steps" of troubleshooting before they could determine "what the next step would be."
One rep actually told me that I couldn't just call in to a representative and just ask to have a technician sent to my house. Another was trying to instruct me how to disassemble the cables welded to the battery pack.
Was I angry? You betcha. But NONE of the reps would budge and schedule a technician to come to my house with a replacement battery pack.
Finally, after three hours and forty minutes, I successfully reached a rep stateside, and within 10 minutes, the appointment was scheduled.
Three hours and forty minutes of my life I'll never get back. This post would be longer, and perhaps wittier, were I not so exhausted.
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